Privacy Policy

Ctopia (“Ctopia,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access or use the Ctopia platform, website, and related services (collectively, the “Services”).

1. Who We Are

Business Name: Ctopia
Business Address:
26 Broadway, 3rd Floor
New York, NY 10004

Support Email: support@ctopia.co

Ctopia is a creator business management platform designed to help creators, agencies, and collaborators manage deals, contracts, payments, and reporting in a secure, professional environment.

2. Who Can Use Ctopia

Ctopia is available to users located in the United States at launch.

Users may be under 18 years of age only if their account is created, supervised, or managed by a parent or legal guardian.

Ctopia is not intended for children under the age of 13 unless their account is controlled by an adult in compliance with applicable law.

We do not knowingly collect personal information directly from children under 13 without appropriate parental involvement.

3. Information We Collect

We collect only the information necessary to operate and improve the Services.

A. Account & Profile Information

• Email address (for login and support)
• Username or display name
• Profile photo
• Creator bio or business information
• OAuth authentication data (Google or Apple sign-in)
• IP address and device identifiers (automatically collected)

We do not collect personal relationship contact details (e.g., private phone numbers or personal addresses) unless voluntarily provided by the user.

B. Financial & Transaction Information

Ctopia integrates with third-party payment processors such as Stripe and PayPal.

We do not store full payment card or banking details.

Payment information is securely processed by Stripe or PayPal.

We do store:

• Invoice amounts
• Payment and payout status
• Transaction IDs
• Deal-related financial metadata

C. Platform Usage & Technical Data

We collect operational data to maintain platform performance and security, including:

• Login timestamps
• Feature usage activity
• Error logs and diagnostics
• Session identifiers
• Security and authentication logs

D. Cookies & Local Storage

Ctopia uses cookies and local storage only for functional and security purposes, including:

• Session management
• Authentication
• Platform stability
• Fraud prevention

We do not use cookies for advertising or behavioral tracking.

4. How We Use Your Information

We use collected information to:

• Provide and operate the Services
• Authenticate users and secure accounts
• Process invoices and track payments
• Communicate system updates and alerts
• Improve platform functionality and performance
• Maintain legal, financial, and audit records
• Produce anonymous, aggregated industry benchmark reports

5. Anonymous & Aggregated Reporting

Ctopia may generate industry benchmark reports using platform data that is:

• Fully aggregated
• De-identified
• Non-attributable to any individual creator, brand, or business

These reports may analyze trends such as deal size, platform usage, industry category, or region. Individual users cannot be identified from these reports, and no personal data is disclosed.

Participation in anonymized datasets is a standard platform function and cannot be opted out of.

6. Communications

We may send:

• System emails (password resets, confirmations, invoices, alerts)
• Product and platform updates

We do not send marketing emails unless a user has explicitly opted in. You may manage communication preferences through your account or by contacting support.

7. Third-Party Services & Integrations

Ctopia works with trusted third-party service providers to deliver core functionality, including:

• Payment processing
• Cloud hosting and storage
• Analytics and monitoring
• Social platform integrations
• Electronic signature services

These providers are authorized to process information only as necessary to perform services on our behalf and are bound by confidentiality and security obligations.

8. Data Retention

Inactive accounts are retained for up to one (1) year.

If an account is deleted:

• Certain data may be retained for legal, financial, audit, or compliance purposes (such as invoices and transaction records).
• Retained data is securely stored and access-restricted.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

• Secure authentication
• Encrypted data transmission
• Role-based access controls
• Monitoring for unauthorized access

No system is 100% secure, but we take data protection seriously and continuously improve our safeguards.

10. Your Rights

Depending on applicable law, you may have the right to:

• Access your information
• Update or correct inaccuracies
• Request account deletion
• Restrict or object to certain processing

Requests may be submitted to support@ctopia.co.

11. Geographic Scope & Future Expansion

Ctopia currently operates in the United States. As we expand internationally, we will update this Privacy Policy to reflect additional regulatory requirements, including GDPR or other regional privacy laws, where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and, where appropriate, notify users through the platform or via email.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

📧 support@ctopia.co
📍 26 Broadway, 3rd Floor, New York, NY 10004